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Account and profile
How do I create an account on PickleballFans?
Click the button at the top right: REGISTER
Follow these steps to register:
- Fill in your details such as your username, e-mail address, etc.
- Choose your club:
- Does your club already exist? Select it from the list.
- Does your club not exist yet? Ask your club's president to become a member, if not already. The president can then create a club. Then select your club via Profielinstellingen > Profielgegevens > Lid van één of meerdere clubs.
- Choose your member type:
- Club member: Choose this option if you are just a club member.
- Club manager: Choose this option if you are the club's manager or point of contact.
- Important: After registration, only someone from the Pickleballfans Team can edit your role.
- You will receive a confirmation mail containing an activation link (along with an Activation Key). Open the link and activate your account. Now you can log in: good luck exploring Pickleballfans.eu!
I did not receive a confirmation e-mail, now what?
- Check your spam folder.
- Wait a few minutes; sometimes it takes a while.
- If you still don't see anything, request a new confirmation e-mail on the password recovery page
What settings are there and how can I adjust them?
Selecteer onder het menu rechtsboven ‘INSTELLINGEN’.
Top icons
Go to your profile page
Upload your profile picture (avatar)
Load up your cover photo
Sign out
Profile settings
Profile details
- Here you can edit your basic details such as your clubs, level, etc.
- Bevestig met de knop ‘Wijzigingen opslaan’.
About me
- Update your about me details such as your e-mail (this is not necessarily your account e-mail address!)
- Bevestig met de knop ‘Wijzigingen opslaan’.
Account settings
- Klik op ‘Accountinstellingen’.
- Change your account details such as your account email address.
- Bevestig met de knop ‘Wijzigingen opslaan’.
More info
- Click on ‘Meer info’.
- Choose what you wish to customise: About me, Skills, Portfolio, etc.
- Bevestig met de knop ‘Wijzigingen opslaan’.
What information is visible to other users?
Profile details
Only registered users who are logged in can always see your basic consult profile details. It covers:
- Your first name and surname
- Your profile picture and cover photo
- Your member type: club member or responsible
- Your registration date and when you were last active
About me
Only your friends can find this information on your profile page (profile info).
Messages and other publications
- Posts you post publicly can be seen by anyone.
- Messages you put in a private group can only be seen by the members of that group.
- Private messages can only be seen by the person(s) in that private or group chat.
- Tournaments and events can be seen by anyone, including people who are not logged in.
- Club data can be seen by anyone. For those not logged in, only club members' names are shown in addition to the essential data.
What can club leaders do?
Each club manager has additional user rights and can:
- Create/manage club(s) (profile page / tab profile settings)
- Publish/manage tournaments or events (profile page / tab tournaments and events)
How can I change my member type?
You cannot change your member type yourself. Please send us an email and we do the necessary!
Messages
How do I post a message?
You can post a message by going to the general message page OR to your profile page. In the text box, you can type your message and then choose who can see it:
Public (visible to all)
Just me
Friends only
Members only
In addition, you can choose where you want to post the message:
- My profile
- In a group you have access to
You can post these types of messages:
Status (default text message)
Photo
Slideshow
Quote
File
Video
Link
Poll
Want to find a post easily later? Add it to your bookmarks! Click on the three dots (...) at the top right of the header. On a PC, you have to hover over the message header before the option appears.
Click 'Post' to publish your post.
How do I start a private or group chat?
At the top right of the menu, you'll see this icon:
Click on it and follow the instructions. Have fun chatting!
Can I edit or delete my post?
You can only delete your post, not edit it.
Who can see my posts?
When publishing a post, you can choose who can see it.
How can I tag someone in a post or comment?
Natuurlijk! Typ ‘@’ en de eerste letters van de naam van die persoon. Kies uit het lijstje om wie het gaat. Die persoon krijgt dan een notificatie.
How can I like, comment or forward a message?
Go to the message. At the bottom, you will see these options:
Like
Comment
Share
How do I report inappropriate messages?
You may always email this to info@pickleballfans.eu.
Always state:
- who posted the message
- when the message is posted
- where to find the message and what is inappropriate
The team at PickleballFans is doing the necessary as soon as possible.
Friendships and following each other
How can I add someone as a friend or follow?
- Add friend: Find the person on the member page and/or go to their profile page and click "Add Friendship". The other person must accept before you are friends.
- Following someone: Find the person on the members' page and/or go to their profile page and click "Follow". This is done immediately, without approval.
What is the difference between 'friendship' and 'following'?
- Friendship: This is a mutual connection. You send a friendship request and the other person has to accept before you are friends.
- Follow: This is a one-sided action. You can follow someone without them having to follow you back. You will see their public posts, but this does not provide any additional interaction opportunities.
What can I do as a friend that I cannot do as a follower?
As friends, you have more interaction options, such as:
- See friends' private messages (depending on which setting is chosen when publishing the message).
- View more profile details (About me).
- Send invitations to join your group(s).
Private messaging is not limited to friends. This allows you to send messages to anyone, regardless of whether you are friends.
How can I end friendships or unfollow someone?
- Ending friendship: Find the person on the members' page and/or go to the profile and click on "End Friendship". This removes the connection completely.
- Unfollow: Find the person on the member page and/or go to their profile and click "Unfollow". This stops showing their posts in your timeline, but otherwise does not change the interaction.
Groups
What are groups and why use them or join them?
Groups are community spaces where members with shared interests can come together.
A group can serve for:
- Discussions on a specific topic.
- Collaboration within a team or project.
- Events or clubs within the community.
- Exclusive content, only accessible to group members.
What types of groups exist?
There are three types of groups with different levels of privacy:
- Public: Anyone can view the group and become a member without approval.
- Private: Only members can see the content, and new members have to be approved.
- Hidden: Not visible to non-members. Accessible by invitation only.
How can I create a group and invite people?
Create group and invite members
- Ga naar de Groepenpagina en klik op “Creëer een groep”.
- Enter a name and description.
- Determine privacy options by choosing a group type (Public, Private (private) or Hidden).
- Choose which members of the group may invite others
- Choose the default setting for e-mail subscriptions.
- Add a group image and cover photo if necessary.
- Choose friends you want to invite right away.
- Klik op “Voltooien” om de groep te maken.
Inviting members
Je kunt alleen vrienden uitnodigen voor je groep. Ga naar de groep en klik op “Leden uitnodigen”, en selecteer vrienden uit je lijst.
How do I manage a group and what are the different roles?
You can manage your group by searching for your group on the groups page, or from your profile page / More / groups.
Group roles
- Administrator: Has full control over the group, can change settings, delete members, appoint moderators and delete the group.
- Moderator: Can manage posts, alert members and delete posts, but cannot change settings or delete the group.
- Members: Can post and comment, but not change settings.
Key management options
- Customise group settings: Administrators can change the name, description, privacy settings and group images.
- Managing members: Administrators and moderators can delete or block members.
- Moderating discussions: In a group with a forum, administrators and moderators can edit or delete posts.
How do I receive emails from a group and how do I unsubscribe?
Would you like to receive e-mails when something new is posted in a group? Or would you rather not get any more emails? Then follow these steps:
Go to the group of which you are a member.
Click on “E-mailopties” (black menu bar).
There you can choose what you want:
No e-mail - you won't get anything more from that group at all.
- Weekly Summary - you get one email a week with a summary.
- Daily Digest - you get one email a day with an overview.
- All email - you get one email a day with an overview.
How do I leave or delete a group?
- Leaving group: Ga naar de groep en klik op “Groep verlaten”. Dit is alleen mogelijk als je geen beheerder bent.
- Delete group: Go to Settings → Delete group. This permanently deletes the group and all its contents. A group can only be deleted by the administrator(s).
Activities: Tournaments and Events
Which activities can you find?
Any club manager can/may publish activities:
- Tournaments: Pickleball tournaments are organised competitions for players of all levels, ranging from local meets to international championships. Whether you are a beginner or a seasoned professional, there is a tournament to suit you.
- Events: Naast de competitieve toernooien zijn er ook tal van pickleball evenementen die draaien om plezier en samenkomen: trainingen & workshops,
How to create tournaments or events?
Club managers can manage activities through their profile page. Select Tournaments and Events in the menu and follow the instructions.
Quickly publish an activity
Ook als de club die de activiteit organiseert nog niet op PickleballFans staat, kun je de activiteit alvast publiceren. Kies dan bij ‘Gegevens invullen’ voor Highly necessary data. You then fill in only the following fields:
- Title (add year if necessary for reuse)
- Link to registrations (mandatory)
- Type of activity (tournament or event)
- Start and end date
Klik op “Publiceer” en de activiteit wordt automatisch in de juiste groep geplaatst. Leden ontvangen een melding (indien ingeschakeld).
Enter all data
To add all the details, for example one or more days, game types or contacts, it is advisable to fill in all the details. This may seem like a lot of work, but it is well worth it for the findability and promotion of your activity. Moreover, you can reuse existing data from previous editions, so you're ready quickly.
Not compulsory, but useful
All fields marked with a red * are mandatory. The fields below are not mandatory but may be valuable:
- Poster (upload a poster of the activity)
- Sfeerfoto’s (van bijvoorbeeld voorgaande edities)
- Description (an attractive text to convince potential participants)
Why enter all the details of an activity?
- Increase visibility: The more information you share, the better your tournament will be findable in search engines and on the platform itself, thus reaching a larger audience.
- Show all the details and build credibility. Your professionalism and reliability will attract serious participants as well as valuable sponsors.
- Verbeter de ervaring voor bezoekers: Complete evenement- en toernooipagina’s maken het platform aantrekkelijker en makkelijker te navigeren, wat leidt tot meer interactie en een sterkere community rondom de activiteiten.
How do you manage your activities?
Every club leader will see an additional tab on their profile page. On this page, you can create and manage new activities.
- Bovenaan zie je de knop ‘Maak een nieuw toernooi of evenement aan’
- You can see, change or delete all your activities.
Other questions
Je kan voor alle je vragen terecht in de openbare groep ‘Help desk‘!
Our team will help you as soon as possible. Of course, you may also help each other 🙂
